Privacy Policy

1. What Data We Collect

We may collect the following types of personal data:

• Full name
• Date of birth
• Email address
• Phone number
• Bank details (for payouts)
• Business name (if applicable)
• Identification documents (for Stripe verification)
• Usage data (when you interact with our website or app)

Some personal data may also be processed by Stripe, our secure third-party payment provider.

2. How We Use Your Data

We use your information to:

• Set up and manage your FabPay account
• Process transactions and payouts
• Verify your identity and business eligibility
• Provide customer support
• Send important updates and legal notices
• Improve the platform and develop new features

We do not sell or share your data with third-party advertisers.

3. Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

• Contractual necessity – to provide our services
• Legal obligation – to comply with financial and tax regulations
• Legitimate interest – to prevent fraud, monitor use, and improve the service
• Consent – where required (e.g., optional marketing communications)

4. Data Sharing

We share your data only with:

• Stripe – for payment processing and identity verification
• Asima – for bank-to-bank transfers via Open Banking
• Regulatory authorities – where required by law
• Service providers – who help us operate FabPay securely (e.g., cloud hosting)

All third parties are bound by confidentiality and data protection agreements.

5. Data Storage & Retention

We store your data on secure UK/EU servers and retain it only as long as necessary to:

• Provide our services
• Meet legal obligations (e.g., HMRC requirements)
• Resolve disputes and enforce our Terms

You may request deletion once your account is closed, subject to legal limitations.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where lawful)
• Withdraw consent at any time
• Object to processing in certain situations
• File a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, email us at support@fabpay.uk.

7. Cookies

We use cookies for:

• Site performance and analytics
• Improving your user experience
• Securing login sessions

You can adjust your cookie preferences in your browser settings at any time.

8. Data Security

We follow industry best practices to protect your data:

• Encrypted storage and transmission
• 2FA and secure login protocols
• Regular system audits and access controls

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Transfers

Your data is primarily stored within the UK or EU.

If transferred outside of the UK/EU, we ensure adequate protection via:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant partners