Refund & Payout Policy
Effective Date: 15 April 2025
FabPay is a payment platform that facilitates transactions between merchants and their customers via Stripe (for card payments) and Asima (for bank transfers). This policy outlines how we handle refunds, payouts, and related issues.
1. Refunds
FabPay does not process customer refunds directly.
Refunds, chargebacks, or payment reversals are handled by the merchant (FabPay user) and processed via the appropriate payment provider. Each merchant is responsible for:
- Setting their own refund policy
- Initiating and managing refund requests
- Responding to disputes
Card Payment Refunds (Stripe):
- Processed through the Stripe dashboard
- Typically take 5-10 business days to appear on customer's statement
Bank Transfer Refunds (Asima):
- Refunds can only be made to the original sender's bank account
- Processing time: up to 2 business days
- FabPay's 0.8% fee is non-refundable if the original payment was successful
If you are a customer who paid a merchant using FabPay and would like a refund, please contact the merchant directly.
2. Merchant Payouts
Payouts to merchants are processed by Stripe Connect on behalf of FabPay.
Standard Payouts:
- Typically arrive within 1 business day
- Charged at £4.99/month subscription
Instant Payouts (Optional):
- Available 24/7 for eligible users
- Charged at 3.0% + £0.20 per transaction
- Sent to the bank or debit card on file within minutes
Merchants are responsible for ensuring their payout details are correct and up to date.
3. Referral Earnings
Referral bonuses are tracked automatically within the FabPay system. To receive payouts from referrals:
- Users must reach the minimum threshold of £25
- Payouts are subject to a 30-day holding period
- Users must complete Stripe onboarding for payouts to be released
FabPay reserves the right to withhold or cancel referral earnings in cases of fraud, abuse, or policy violations.
4. Payment Disputes
If a payment is disputed (chargeback), funds may be temporarily held or withdrawn by Stripe during the investigation process. FabPay is not liable for any lost revenue due to disputes or chargebacks.
5. Changes to This Policy
We may update this policy periodically. Continued use of FabPay means you accept the latest version. Changes will be posted here and, if significant, communicated via email or in-app.
6. Contact Us
If you have any questions about payouts or refund procedures, contact us: